bte99 Privacy Policy

1. Introduction

bte99 ("bte99", "we", "us", "our") operates the online betting and casino platform accessible at https://bte99.io (the "Platform"). We are committed to protecting the personal information of every individual who visits, registers with, or uses our services ("you", "Player", "User").

This Privacy Policy describes:

• The categories of personal data we collect from you;
• The purposes for which that data is collected and processed;
• The legal grounds on which processing is based;
• The circumstances under which data may be disclosed to third parties;
• The measures we take to keep your data secure;
• Your rights in relation to the personal data we hold about you.

This Privacy Policy should be read alongside the bte99 Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and bte99. By creating a bte99 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

bte99 collects and processes the following categories of personal data:

2.1 Registration and Identity Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Mobile phone number (used as primary account identifier and for OTP verification);
• Email address;
• Residential address;
• Nationality.

2.2 Identity Verification (KYC) Documents

• Copy of government-issued photo ID (National ID Card, Passport, or Driving Licence);
• Proof of address (utility bill or bank statement dated within three months);
• Selfie photograph where required to match ID documentation.

2.3 Financial and Transaction Data

• Mobile banking account numbers used for deposits and withdrawals (bKash, Nagad, Rocket, Upay);
• Transaction reference numbers;
• Deposit and withdrawal amounts, dates, and statuses;
• Bonus and promotional credit history.

2.4 Gaming and Betting Activity Data

• Game sessions played, bet amounts, and results;
• Account balance history;
• Betting preferences and favourite game categories;
• Self-exclusion and responsible gaming tool usage.

2.5 Technical and Device Data

• IP address;
• Browser type and version;
• Device type, operating system, and unique device identifiers;
• Session timestamps and page navigation patterns;
• Referring URL and search terms where applicable.

2.6 Communications Data

• Records of correspondence with bte99 customer support (chat transcripts, emails);
• Feedback, complaints, and dispute records;
• Marketing preference settings.

Data Category	Examples	Mandatory?
Identity	Name, date of birth, mobile number	Yes — required for registration
KYC Documents	National ID, proof of address	Yes — required before withdrawals
Financial	bKash/Nagad number, transaction history	Yes — required for transactions
Gaming Activity	Bets placed, game history, balance	Automatically collected
Technical	IP address, device type, browser	Automatically collected
Communications	Support chat, email correspondence	When you contact us

3. How We Collect Your Data

bte99 collects personal data through the following channels:

• Directly from you: When you register an account, submit KYC documents, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotion;
• Automatically: Through cookies, web beacons, and server log files when you interact with the bte99 Platform;
• From payment providers: Transaction confirmation and status data from bKash, Nagad, Rocket, and Upay;
• From identity verification partners: Responses from third-party KYC/AML screening services used to validate documents you submit;
• From publicly available sources: Sanctions lists, fraud databases, and other legally accessible registries used as part of our compliance obligations.

4. How We Use Your Data

bte99 uses the personal data it collects for the following purposes:

4.1 Account Management

To create, maintain, and administer your bte99 account, including processing registration, verifying your identity, managing login credentials, and communicating account-related notifications.

4.2 Transaction Processing

To process your deposit and withdrawal requests via bKash, Nagad, Rocket, or Upay, reconcile account balances, apply bonus credits, and issue winnings to your registered payment method.

4.3 Legal and Regulatory Compliance

To fulfil our obligations under applicable anti-money laundering (AML) laws, including Know Your Customer (KYC) verification, transaction monitoring, suspicious activity reporting, and record retention requirements.

4.4 Fraud Prevention and Platform Security

To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, identity theft, and other forms of prohibited conduct outlined in the bte99 Terms & Conditions. This includes automated risk-scoring of account behaviour and transaction patterns.

4.5 Responsible Gaming

To monitor gaming behaviour for signs of problem gambling, enforce self-exclusion periods and deposit limits requested by Players, and comply with responsible gaming best practices as described on our Responsible Gaming page.

4.6 Service Improvement and Personalisation

To analyse aggregated usage patterns, improve Platform performance, personalise game recommendations, and develop new features that better serve bte99's player community across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

4.7 Marketing Communications

To send you promotional offers, bonus notifications, and news about bte99 products — but only where you have provided explicit consent to receive such communications. You may withdraw marketing consent at any time by contacting [email protected] or adjusting your account notification settings.

4.8 Customer Support

To respond to your queries, resolve disputes, process complaints, and maintain records of interactions for quality assurance and training purposes.

5. Legal Basis for Processing

bte99 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing is required to perform the contract between you and bte99 (i.e., to operate your account and deliver the services you have requested);
• Legal obligation: Processing is required to comply with applicable laws, including AML regulations and identity verification requirements;
• Legitimate interests: Processing is necessary for bte99's legitimate interests in fraud prevention, platform security, and service improvement, provided those interests are not overridden by your own rights and interests;
• Consent: Where processing is based on your freely given, specific, informed, and unambiguous consent — most commonly in relation to marketing communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

bte99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited circumstances:

6.1 Payment Service Providers

Necessary transaction data (including your registered mobile number and transaction amount) is shared with bKash, Nagad, Rocket, and Upay solely to process your requested deposit or withdrawal. These providers are contractually bound to handle your data securely and to use it only for payment processing purposes.

6.2 Identity Verification Partners

Where third-party KYC or AML screening services are used to verify documents you submit, the relevant identity data is shared with those partners for verification purposes only. bte99 selects partners who maintain data security standards equivalent to our own.

6.3 Game Content Providers

Certain anonymised or pseudonymised gaming activity data may be shared with licensed game studio providers (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi) for the purpose of game performance analytics and regulatory compliance. No personally identifiable information is shared beyond what is technically required to deliver the game service.

6.4 Legal and Regulatory Disclosure

bte99 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, by court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, protect our legal rights, or protect the safety of our Players or the public.

6.5 Business Transfers

In the event that bte99 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected Players in advance of any such transfer and ensure appropriate data protection safeguards are in place.

7. Data Retention

bte99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for a minimum of five (5) years following account closure or the last transaction date, whichever is later;
• Customer support communications: Retained for three (3) years from the date of the interaction;
• Technical and device data: Retained for up to twelve (12) months unless required for ongoing fraud investigation;
• Marketing preference records: Retained indefinitely to evidence your consent or opt-out status, but reviewed annually.

When personal data is no longer required, bte99 will securely delete or anonymise it in accordance with our internal data destruction procedures.

8. Cookies and Tracking Technologies

bte99 uses cookies and similar tracking technologies to operate and improve the Platform. The main types of cookies we use are:

8.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They include session management cookies that keep you logged in and security tokens that prevent cross-site request forgery. You cannot opt out of essential cookies without losing access to core Platform features.

8.2 Analytics Cookies

These cookies collect aggregated, anonymised information about how visitors navigate the bte99 Platform — such as which pages are visited most frequently and how long sessions last. This data helps us identify areas for improvement and optimise the user experience. Analytics cookies can be disabled through your browser settings.

8.3 Preference Cookies

These cookies remember your settings and preferences (such as language selection and notification preferences) so that you do not need to reconfigure them on each visit.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data bte99 holds about you:

• Right of Access: You may request a copy of all personal data bte99 holds about you. We will provide this within 30 days of receiving a valid request;
• Right of Rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct or update it;
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations;
• Right to Restrict Processing: In certain circumstances, you may request that we limit the way in which we use your data while a query or complaint is being investigated;
• Right to Data Portability: Where processing is based on your consent or a contract, you may request a machine-readable copy of your personal data to transfer to another provider;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. We will cease that processing unless we can demonstrate compelling legitimate grounds to continue;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact bte99 at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and aim to resolve it within 30 calendar days. We may need to verify your identity before processing your request.

10. Data Security

bte99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and bte99 servers;
• Encrypted storage for sensitive data fields including payment method details and identity document references;
• Access controls that restrict personal data access to authorised bte99 staff on a strict need-to-know basis, enforced through role-based permissions and audit logging;
• Two-factor authentication (2FA) for internal system access by bte99 staff;
• Regular security assessments including penetration testing and vulnerability scanning of the bte99 infrastructure;
• Incident response procedures that specify how bte99 will respond to and notify affected parties in the event of a data breach.

While bte99 takes every reasonable precaution to secure your data, no internet-based service can guarantee absolute security. You are responsible for keeping your bte99 login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

11. Children's Privacy

The bte99 Platform is strictly intended for adults aged 21 years and above. 21+

bte99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately close the account, delete the associated personal data to the extent permissible by law, and report the matter to the appropriate authorities where required.

If you have reason to believe that a minor has provided personal data to bte99, please notify us immediately at [email protected].

12. Third-Party Links

The bte99 Platform may contain references or links to third-party websites, payment portals, or service providers. This Privacy Policy applies solely to data collected and processed by bte99 through the bte99 Platform. bte99 is not responsible for the privacy practices of any third-party website or service, and we encourage you to review the privacy policies of any external site you visit before providing personal information.

13. Updates to This Policy

bte99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly. Where required by applicable law or where changes materially affect your rights, bte99 will provide direct notification to registered Players via email or in-account messaging prior to the change taking effect.

Your continued use of the bte99 Platform following publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with the revised Policy, you should stop using the Platform and request account closure in accordance with the bte99 Terms & Conditions.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy-related complaint, please contact the bte99 data team:

• Email: [email protected]
• Subject Line: Privacy Enquiry / Data Rights Request
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Time: bte99 acknowledges all privacy queries within 48 hours and aims to resolve them within 30 calendar days.

If you are not satisfied with our response to your privacy complaint, you may have the right to refer the matter to a relevant data protection authority or supervisory body in your jurisdiction.