Player Wellbeing First

bte99 Responsible Gaming Commitment

At bte99, gambling is meant to be entertaining — never a source of stress or financial hardship. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control and enjoy a safe experience at all times.

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21+ Only Age Restricted Platform

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24/7 Support BST, UTC+6

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Self-Exclusion Available Instantly

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The bte99 Responsible Gaming Pledge

bte99 is committed to providing a safe, fair, and transparent gaming environment for all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We actively promote responsible gaming practices, enforce strict age verification, and provide every registered player with practical tools to manage their gambling behaviour. If gambling ever stops being fun, we are here to help — immediately, and without judgment.

Age Verified Registration Deposit Limits Loss Limits Session Time Limits Self-Exclusion Reality Checks 24/7 Support

Player Protection Tools

Stay in Control at bte99

bte99 provides a full suite of responsible gaming tools that you can activate at any time directly from your account settings or by contacting our support team.

RECOMMENDED

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, bte99 will automatically block further deposits for that period. Increasing a deposit limit takes 72 hours to take effect — decreases apply immediately. This cooling-off period helps prevent impulsive decisions.

POPULAR

Loss Limits

Define the maximum amount you are comfortable losing within a set time period — daily, weekly, or monthly. When your net losses reach that threshold, bte99 will prevent further wagering until the period resets. This tool is particularly useful for players who want a hard financial boundary on their sessions.

Session Time Limits

Decide in advance how long you want each gaming session to last. bte99 will display a reminder when your chosen time is approaching, and can automatically log you out when the limit is reached. Keeping sessions short and structured is one of the most effective habits for healthy gambling.

Reality Checks

Enable regular on-screen notifications that display how long you have been playing and how much you have wagered during the current session. Reality checks can be set to trigger every 15, 30, or 60 minutes. These brief interruptions help you stay aware of time and spending without disrupting your enjoyment.

TAKE A BREAK

Time-Out Feature

Need a short break from gambling? The bte99 time-out feature lets you suspend your account for a defined period — 24 hours, 7 days, or 30 days. During this time your account is locked and no deposits, bets, or logins are permitted. Your balance is preserved and will be available when the period ends.

SERIOUS HELP

Self-Exclusion

If you believe your gambling is becoming a problem, self-exclusion is the most powerful tool available. You can request self-exclusion for a minimum of 6 months, up to a permanent lifetime ban. Once active, your account is immediately suspended and cannot be reopened during the exclusion period under any circumstances.

How to activate these tools: Log in to your bte99 account, navigate to Account Settings > Responsible Gaming, and choose the tool you wish to apply. Alternatively, email [email protected] at any time and our support team will activate the tool on your behalf, 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

Age Policy

Strict 21+ Age Requirement

bte99 operates an absolute minimum age policy. All players must be 21 years of age or older to register an account, make a deposit, or place a bet on the bte99 platform. This policy is non-negotiable and applies to all players across Bangladesh regardless of their location.

Every new registration triggers an age verification check. Before any withdrawal is processed, bte99 requires all players to complete full KYC (Know Your Customer) verification by submitting a government-issued photo ID. Any account where the holder is found to be under 21 will be immediately closed and all funds handled in accordance with our Terms & Conditions.

If you are under 21: You are not permitted to use bte99. Please exit the platform immediately. If you are aware of a minor who has accessed bte99, contact us at [email protected] so we can take immediate action.

Age Verification Process

Submit Registration Details

Enter your full legal name, date of birth, mobile number, and email address when creating your bte99 account. Our system performs an initial automated age check at this stage.

Upload Government-Issued ID

Upload a clear photo of your National ID Card, Passport, or Driving Licence before your first withdrawal. The document must show your full name, date of birth, and photo.

Identity Confirmed

Our verification team reviews submitted documents within 24 hours. Once confirmed as 21+, full withdrawal privileges are unlocked and your account is marked as fully verified.

Ongoing Monitoring

bte99 continues to monitor account activity for any signs of underage access or identity fraud. Additional verification may be requested at any time in line with our compliance obligations.

Warning Signs

Recognising Problem Gambling

Problem gambling can develop gradually. Being aware of the warning signs is the first step toward getting help. If any of the following apply to you, bte99 encourages you to use our tools or contact support today.

Chasing Losses

Feeling a strong urge to keep playing in order to recover money you have already lost, often leading to larger bets than originally planned.

Gambling Beyond Your Means

Spending money on gambling that was intended for rent, food, household bills, or other essential expenses such as school fees or utility payments.

Hiding Your Gambling

Lying to friends or family about how much time or money you spend on gambling, or feeling shame and secrecy around your betting activity.

Gambling to Escape

Using gambling as a way to cope with stress, anxiety, boredom, depression, or difficult personal circumstances rather than treating it as entertainment.

Losing Track of Time

Regularly spending far more time gambling than you originally intended, or finding that gambling is interfering with work, study, family, or social commitments.

Needing to Bet More

Feeling that you need to gamble with increasingly larger amounts of money in order to experience the same level of excitement or satisfaction as before.

You are not alone. Problem gambling is a recognised condition, and help is available. bte99's support team is available around the clock at [email protected]. Reaching out is a sign of strength, and we will treat every conversation with complete confidentiality and care.

Self-Assessment

Are You Gambling Responsibly?

Answer the following questions honestly. If you answer "yes" to three or more, bte99 recommends that you contact our support team or activate the self-exclusion tool.

Have you ever gambled with money that you could not afford to lose — money meant for rent, food, bKash repayments, or household expenses?

Have you ever tried to win back money you had lost by placing more bets, or stayed up later than planned to "break even"?

Have you ever felt restless, irritable, or anxious when trying to reduce or stop gambling?

Have you lied to a family member, friend, or colleague about how much time or money you spend gambling?

Has gambling caused conflict in your relationships, affected your work performance, or impacted your daily responsibilities?

Do you find yourself thinking about gambling frequently — planning your next session, calculating potential winnings, or replaying past bets in your mind?

Have you ever borrowed money, sold personal items, or taken on debt specifically to fund your gambling activity?

Have you tried to cut down on or stop gambling on your own but found it difficult or impossible to follow through?

If you answered yes to 3 or more questions, please contact the bte99 support team immediately at [email protected] to discuss activating self-exclusion or other account protection tools. Our team will respond within one hour at any time of day or night.

Account Controls

Deposit & Spending Limits Overview

The following limit options are available to all bte99 players. All amounts are in Bangladeshi Taka (৳). Contact support to apply any limit to your account immediately.

Limit Type	Period Options	Minimum Limit	Takes Effect	To Decrease	To Increase	Status
Deposit Limit	Daily / Weekly / Monthly	৳500	Immediately	Immediately	72-hour cooling off	Available
Loss Limit	Daily / Weekly / Monthly	৳500	Immediately	Immediately	72-hour cooling off	Available
Wager Limit	Daily / Weekly / Monthly	৳200	Immediately	Immediately	72-hour cooling off	Available
Session Time Limit	Per session (mins)	15 minutes	Next session	Immediately	Immediately	Available
Time-Out	24h / 7 days / 30 days	24 hours	Immediately	N/A — fixed period	N/A — fixed period	Available
Self-Exclusion	6 months / 1 year / Permanent	6 months	Immediately	Not reversible early	N/A	Available

Get Support

How to Get Help at bte99

If gambling is causing you distress or you feel you are losing control, bte99 is here to help. Contact us through any of the channels below — all communications are treated with strict confidentiality.

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Email Support

Write to our responsible gaming team at [email protected] with the subject line "Responsible Gaming Request". We respond within one hour, 24/7, in Bangladesh Standard Time (UTC+6).

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Live Chat

Open the live chat widget on the bte99 platform at any time to speak directly with a support agent. Agents are trained to handle responsible gaming requests sensitively and can apply account tools instantly.

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Account Settings

Log in to your bte99 account and navigate to Account Settings > Responsible Gaming to self-manage deposit limits, time-outs, and reality check preferences directly — no need to contact support.

Play Smart. Play Responsibly.

bte99 is designed for entertainment. Set your limits, use our tools, and enjoy cricket betting, slot games, and live casino in a safe and controlled environment. Your wellbeing always comes first.

Important Reminder 21+ Only

bte99 is strictly for adults aged 21 and above. Gambling should always be an enjoyable leisure activity — never a way to make money, relieve debt, or cope with emotional difficulties. Never bet more than you can comfortably afford to lose.

For further information on responsible gaming practices, please review our Terms & Conditions and contact our support team at [email protected] at any time.